My SafeTag Volt is "Awaiting Calibration"

This means your tracker has connected to our system correctly, however it hasn't been unable to calibrate a location yet.

If you haven't been for the calibration journey yet (a 5-15 minute drive), as described in your activation guide, please complete this first, as this step is required to calibrate the device location. 

If you have been for the calibration journey and the tracker is still awaiting calibration, please follow these steps.

This will be happening as your tracker has been unable to establish a GPS lock.

To explain what's going on here, GPS trackers require two types of signal to function:

1. GPS signal - which they use to calculate their location with GPS satellites.

2. Data Signal - (4G/3G/2G) just like a mobile phone to access the internet and send its location to your SafeTag account

To fix it, there’s a few factors we can try and eliminate:

GPS signal is weaker than data signal (4G/3G/2G), and so it can be blocked more easily by things like; large bodies of water, buildings, signal interference from other devices, being placed in a vehicle with obstructions above.

1. If you have installed your tracker on top of the vehicle battery & the vehicle battery is in the boot, the vehicle insulation and materials could be blocking the GPS signal. Please send us a few photos and we can check for you.

2. If you have installed your tracker on top of the vehicle battery & the vehicle battery is in the front/under the bonnet, please ensure the tracker is placed with it's logo facing upwards, this will give the best GPS signal. Please send us a few photos and we can check for you.

3. If you have installed your tracker in a deep/dense location different to the two above, this could be the issue as the GPS signal could be blocked. Please send us a few photos and we can check for you.

4. Lastly, please ensure the tracker is firmly connected to the power terminals, if the tracker can't draw enough power, this could explain lapses in tracking.

Once you’ve given those steps a go, could you please test it for 48 hours?

If all above steps fail, please don't worry! Get in touch with us and we can get your tracker up and running.