Firstly, please ensure you have followed our included activation guide.
This means your tracker hasn't booted up yet, or it is having network issues.
Could you please check that your tracker is firmly seated in its port? It may have been knocked loose or fallen out. Even if it looks like it's in, please give it a push to make sure the power pins are making contact.
If all above steps fail, please keep your tracker subscription active and get in touch with us. We will be able to get your tracker up and running in no time at all.
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