My SafeTag Mag 2nd Gen says "Awaiting Connection"

Created by Amar Desai, Modified on Fri, 20 Dec, 2024 at 3:15 PM by Jessica Caldwell

Please check you have a Mag Second Gen before proceeding. This Mag has a rubber flap covering the sim, charging port, and a power switch. If you have a Mag First Gen, please refer to the relevant article. The SafeTag Mag 2nd Gen looks like this:

This means your tracker hasn't booted up yet, or it is unable to establish a network connection.

Could you please follow the following steps?

1. Please allow the device to charge for at least 4 hours with the supplied cable and a wall plug.

2. If the device is currently in a vehicle, it may have had its signal blocked, please ensure that the device is in an open space, moving the device may yield better results.

3. Please ensure the sim is seated correctly within the tracker, it may have been knocked loose / inserted the wrong way round by accident. It will click when inserted into the tracker correctly. The symbol above the SIM tray shows which way to insert the SIM into the tracker.

4. Please ensure that the tracker is switched On, using the switch under the rubber flap.

5. Please ensure that you are in an area where there is 4G or 2G signal, so that the device can establish a network connection.

If all above steps fail, please don't worry! Get in touch with us and we can get your tracker up and running.