My SafeTag Mag 1st Gen says "Awaiting Connection"

Created by Amar Desai, Modified on Wed, 18 Mar at 2:28 PM by Amar Desai

Please check you have a SafeTag Mag First Gen before proceeding. You can tell by the small, plastic, detachable cover over the charging port and the round vibration sensor protruding from the magnetic side of the device. If you have a Second Gen Mag, please use this article: My SafeTag Mag 2nd Gen says "Awaiting Connection". The SafeTag Mag 1st Gen looks like this:

This means your tracker hasn't booted yet or is experiencing network issues.

Could you please follow the following steps?

1. Please allow the device to charge for at least 4 hours with the supplied cable and a wall plug.

2. If the device is currently in a vehicle, it may have had its signal blocked. Please ensure that the device is in an open space, moving the device may yield better results.

3. Please ensure the SIM is seated correctly within the tracker, it may have been knocked loose / inserted the wrong way round by accident. The gold side of the SIM should be facing towards the location of your IMEI code. It may require something thin and some considerable force, and, when pushed in correctly it should make a satisfying "Click" noise.

4. Failing these steps, please initiate a manual reboot. The process is as follows:

Ensure the vibration sensor on the back of the tracker is in the outward position(i.e, not pressed in.
Firmly pop out the SIM and then firmly push it back in.

If all the above steps fail, please keep your tracker subscription active and get in touch with us. We will get your tracker up and running in no time at all.