My SafeTag Plug says "Awaiting Calibration"

This means your tracker has connected to our system correctly, however it hasn't been unable to calibrate a location yet.

If you haven't been for the calibration journey yet (a 5-15 minute drive), as described in your activation guide, please complete this first, as this step is required to calibrate the device location.

If you have been for the calibration journey and the tracker is still awaiting calibration, please follow these steps.

This will be happening as your tracker has been unable to establish a GPS lock.

 
To explain what's going on here, GPS trackers require two types of signal to function:

1. GPS signal - which they use to calculate their location with GPS satellites.
2. Data Signal - (4G/3G/2G) just like a mobile phone to access the internet and send its location to your SafeTag account.

To fix it, there’s a few factors we can try and eliminate:

1. If your vehicle's OBD port is in a location that could experience interference or have it's GPS signal blocked, please send us a photo and we can investigate for you, this would likely be the cause. GPS signal is weaker than data signal (4G/3G/2G), and so it can be blocked more easily by things like; large bodies of water, buildings, signal interference from other devices, being placed in a vehicle with obstructions above. Please send us a photo and we can check for you.

2. Please ensure the tracker is firmly seated in the port, if it is loose, it is possible that the tracker is not able to draw enough power to operate correctly.

Once you’ve given those steps a go, could you please test it for 48 hours?

If all above steps fail, please don't worry! Get in touch with us and we can get your tracker up and running.