My SafeTag Mag 1st Gen says "Awaiting Calibration"

Please check you have a SafeTag Mag First Gen before proceeding. You can tell by the small, plastic, detachable cover over the charging port and the round vibration sensor protruding from the magnetic side of the device. If you have a Second Gen Mag, please use this article: My SafeTag Mag 2nd Gen says "Awaiting Calibration". The SafeTag Mag 1st Gen looks like this:   

This means your tracker has connected to our system correctly, but it hasn't been able to calibrate a location yet.

If you haven't been on the calibration journey yet (a 5-15 minute drive), as described in your activation guide, please complete this first; it's required to calibrate the device location.

If you have been on the calibration journey and the tracker is still awaiting calibration, please follow these steps.

This will happen because your tracker has been unable to establish a GPS lock.

To explain what's going on here, GPS trackers require two types of signals to function:

1. GPS signal - which they use to calculate their location with GPS satellites.

2. Data Signal - (4G/3G/2G) just like a mobile phone to access the internet and send its location to your SafeTag account.

To fix it, there are a few factors we can try to eliminate:

1. If your tracker is placed deep in the vehicle with obstructions above this would likely be the cause. Could you please try moving it to another place? This will likely give better performance as GPS signal is weaker than data signal (4G/3G/2G), and so it can be blocked more easily by things like; large bodies of water, buildings, signal interference from other devices, being placed in a vehicle with obstructions above.

2. GPS signal, unlike the data signal, only comes from above, so make sure to place the tracker with the logo facing upwards with the best line of sight to the sky as possible. This will ensure the best performance.

3. Please place the tracker on charge for at least 6 hours.

Once you’ve given those steps a go, could you please test it for 48 hours to elapse in the new position?

If all the above steps fail, please keep your tracker subscription active and contact us. We will be able to get your tracker up and running in no time at all.