The offline and online indicators on the "My Trackers" page of the mobile app, and the "Live Tracking" page in the web app are based on the last time we had a 'ping' from you tracker.
Your tracker sends a 'ping' every 3 minutes, 24 hours a day to our cloud to tell us that it's still online, so we wait around 5 minutes of silence from your tracker before displaying it as offline.
This is because we have to wait 3 minutes to account for the time between these 'pings' and then we giver your tracker an extra 2 minutes in case you take your tracker into a tunnel or shielded area briefly.
This adds a slight lag to the online/offline indicator.
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