Why is the time on my tracker popup window different from the current time?

Created by Amar Desai, Modified on Wed, 8 Jan at 3:17 PM by Amar Desai

That time shows the last time your tracker woke up out of sleep mode and updates the location shown in app.

Your tracker will wake up from sleep mode every time it detects movement, but also may happen every few hours while stationary.

When it wakes up and sends it's latest location to our cloud systems, we update that timestamp.

If it shows an old time, and you haven't moved your tracker, it's nothing to worry about. It just means your tracker is asleep and hasn't detected movement since then.

If you have taken your tracker for a journey and it hasn't updated the timestamp, please make sure it's charged/properly installed and follow normal troubleshooting steps. If you are unable to get it working again, please get in touch.

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