Please check you have a Mini First Gen before proceeding. This Mini has no attachment point and a hard plastic sliding lid. If you have a Mini 1st Gen, please refer to the relevant article. The Mini 1st Gen looks like this:
The Mini can be a bit fiddly to charge. Please verify that you have switched the power switch on before charging it.
If so, please also try these other steps.
1. Please make sure that the battery switch is set to the "on" position whilst charging.
2. Please ensure that you're using the supplied cable. It has a longer head to reach into the tracker, other cables of the same type likely won't work.
3. Please follow the powerup procedure in your manual, which includes:
a. Sliding open the cover
b. flicking the power switch and holding the power button for at least three seconds.
c. You should see two lights come on at this point.
4. Please ensure that you're using a standalone wall adapter.
5. Please ensure that you're allowing the tracker to charge for at least 4-6 hours.
6. Please make sure the SIM is firmly seated in the tracker.
6. Please make sure the SIM is firmly seated in the tracker.
Please contact us straight away if you are still having issues.
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